ck444apps Privacy
Policy

ck444apps collects personal information from you in several ways: information you provide directly when registering or using the platform, information generated automatically as you interact with our services, and information we receive from trusted third-party partners such as payment processors and identity verification providers.

The categories of personal data we collect are described in the table below:

ck444apps does not intentionally collect sensitive personal data relating to racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data (other than photographic identity documents required for KYC), or health information (other than problem gambling risk indicators collected strictly for responsible gaming purposes).

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal information to ck444apps, we will delete that information promptly and close the associated account.

ck444apps uses your personal data only for the specific purposes described below. We do not use your data for any purpose that is incompatible with the reasons it was originally collected.

• Account creation and management: To register your account, verify your identity, maintain your player profile, and provide you with access to the ck444apps platform and its games and betting markets.
• Payment processing: To process deposits made via bKash, Nagad, Rocket, Upay, bank transfer, or card, and to process withdrawal requests to your registered payment method. Financial data is shared with our payment processor partners solely for this purpose.
• KYC and anti-money-laundering compliance: To verify your identity and age in line with our anti-money-laundering (AML) obligations and to fulfil our Know Your Customer (KYC) requirements before processing withdrawal requests.
• Customer support: To respond to your queries, complaints, and disputes submitted via live chat or email. Support communications are retained for quality assurance and dispute resolution purposes.
• Responsible gaming monitoring: To detect patterns of play that may indicate problem gambling, to honour self-exclusion and deposit limit requests, and to provide targeted responsible gaming guidance where appropriate.
• Fraud prevention and security: To detect and prevent fraudulent activity, bonus abuse, multiple account creation, unauthorised access, money laundering, and other prohibited conduct on the platform.
• Platform analytics and improvement: To understand how players use the platform, identify technical issues, optimise user experience, and develop new features. Analytics data is processed in aggregated or pseudonymised form wherever practicable.
• Promotional communications: To send you information about bonuses, promotions, and platform updates, where you have opted in to marketing communications. You can unsubscribe from marketing emails at any time by contacting our support team.
• Legal and regulatory compliance: To comply with applicable legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions.

ck444apps processes your personal data on the following legal bases, depending on the specific processing activity in question:

• Contractual necessity: Much of our data processing is necessary to perform the contract we have with you as a registered player — specifically, to operate your account, process your transactions, and deliver the gaming and betting services you have signed up for. Without this processing, we could not provide the ck444apps service.
• Legal obligation: Certain processing activities are required to comply with legal obligations, including KYC identity verification, AML transaction monitoring, record-keeping for financial transactions, and responding to lawful requests from competent authorities.
• Legitimate interests: We process certain categories of data — including technical usage data, fraud detection signals, and responsible gaming monitoring data — on the basis of our legitimate interests as a platform operator. In each such case, we have assessed that our legitimate interest is not overridden by your right to privacy, and we apply appropriate safeguards.
• Consent: Where we send marketing communications, we do so only on the basis of your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of any processing carried out before the withdrawal.

If you have any questions about the specific legal basis applied to any particular processing activity, please contact our support team at [email protected] and we will provide a clear explanation.

ck444apps does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

• Payment processors: We share the financial data necessary to process your deposit and withdrawal transactions with our authorised payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay integrations, and our card and bank transfer processing partners. These providers are contractually bound to use your data only for the specific transaction being processed.
• Identity verification providers: To fulfil our KYC obligations, we may share identity document images and personal details with our authorised identity verification service provider. This provider operates under strict data processing agreements and does not retain your documents beyond the verification period.
• Game studio providers: When you play a game from a studio such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, or NetEnt via the ck444apps platform, certain technical session data — including a pseudonymous player identifier and game session parameters — is transmitted to the game studio's servers to render the game. No directly identifiable personal information such as your full name, NID, or payment details is shared with game studios.
• Fraud prevention and security partners: We may share IP address data, device fingerprint data, and account activity signals with fraud detection service providers to identify and prevent fraudulent activity on the platform.
• Regulatory and law enforcement authorities: ck444apps will disclose personal data to government agencies, regulatory bodies, or law enforcement authorities when required to do so by applicable law, court order, or other lawful process. Where permitted, we will notify affected players of such disclosures.
• Business transfers: In the event that ck444apps undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any change to this Privacy Policy that results from it.

ck444apps uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences between sessions, and to analyse how the platform is used so we can improve it. The following table describes the types of cookies we use.

ck444apps does not use third-party advertising cookies or behavioural tracking cookies that share your activity with external advertising networks. Our analytics cookies collect data in aggregated form only and do not produce individual-level profiles of your browsing behaviour outside of the ck444apps platform.

Most web browsers allow you to control cookies through their settings. You can configure your browser to block cookies, delete existing cookies, or alert you when a cookie is set. Please note that disabling strictly necessary cookies will impair the functionality of the ck444apps platform and may prevent you from accessing your account.

ck444apps applies a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, and destruction. The key security measures in place include the following:

• Transport encryption: All data exchanged between your browser or mobile device and the ck444apps platform is encrypted using TLS 1.2 or TLS 1.3 (256-bit SSL). This applies to login pages, deposit and withdrawal flows, account management pages, and all other platform areas.
• Password storage: Player passwords are never stored in plain text. They are processed using a strong cryptographic hashing algorithm with a unique per-account salt. ck444apps support staff cannot retrieve your password — only a password reset function is available.
• OTP authentication: Sensitive account actions — including password resets, withdrawal requests above a defined threshold, and changes to registered contact details — require one-time password (OTP) verification via your registered mobile number.
• KYC document security: Identity documents submitted for KYC verification are stored in an encrypted document vault with access restricted to authorised compliance team members only. Documents are not stored on general-purpose application servers.
• Access controls: Internal access to player data is governed by role-based access controls. Only personnel with a legitimate operational need are granted access to personal data, and all internal data access is logged and audited.
• Penetration testing and security audits: The ck444apps platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data security incident that poses a risk to player rights, ck444apps has a documented incident response procedure. Affected players will be notified without undue delay, and relevant authorities will be informed as required by applicable law.

ck444apps retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, tax, or accounting requirements. The following retention periods apply to the main categories of player data:

• Account and identity data: Retained for the duration of your account and for a period of up to seven years following account closure. This retention period is driven by anti-money-laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of seven years from the date of each transaction, in line with standard financial record-keeping requirements.
• KYC verification documents: Retained for a period of up to seven years following the completion of KYC verification or account closure, whichever is later. After this period, document images are securely deleted.
• Customer support communications: Retained for up to three years from the date of the last communication in a given support thread, for quality assurance and dispute resolution purposes.
• Analytics and technical data: Retained in anonymised or aggregated form for up to 24 months. Raw session-level data that can be linked to an individual is deleted or anonymised within 13 months.
• Marketing consent records: Retained for the duration of your account and for up to three years after consent is withdrawn, as evidence of the consent transaction.
• Responsible gaming records: Self-exclusion and deposit limit records are retained for the duration of the restriction and for up to five years thereafter, to prevent circumvention via re-registration.

When the applicable retention period expires, personal data is securely deleted or anonymised using methods that make re-identification practically impossible. If you request deletion of your data before the end of an applicable retention period, ck444apps will delete or anonymise all data that is not subject to a legal or regulatory retention obligation, and will inform you of any data that must be retained and the reason for retention.

As a player on the ck444apps platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of the right you wish to exercise.

• Right to access: You have the right to request a copy of the personal data ck444apps holds about you, together with information about how it is being used. We will respond to verified access requests within 30 days.
• Right to correction: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic contact information directly through your account settings, or contact our support team for corrections to identity data.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and there is no other legal basis for processing), or where you object to processing and there are no overriding legitimate grounds. This right is subject to legal retention obligations described in the Data Retention section above.
• Right to restriction: You have the right to request that we restrict processing of your personal data in certain circumstances — for example, while a dispute about accuracy is being resolved, or while you are waiting for us to assess an objection to processing.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to request that we transmit it directly to another controller where technically feasible. This right applies to data you have provided to us and that is processed on the basis of your consent or a contract.
• Right to object: You have the right to object at any time to processing of your personal data for direct marketing purposes. You also have the right to object to processing based on legitimate interests, though in such cases we may demonstrate that compelling legitimate grounds for the processing override your interests.
• Right to withdraw consent: Where processing is based on your consent (specifically, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

ck444apps aims to respond to all privacy rights requests within 30 calendar days of receipt. In cases of high complexity or volume of requests, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for processing privacy rights requests unless a request is manifestly unfounded or excessive.